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The Hear at Home Promise
Our Pinky Promise to You
- Your partner for life – as a locally owned and independent business, you’ll have the confidence that we’ll be here long into the future to be your hearing care partners for life. We’re not a pop-up business that will be gone tomorrow.
- Access to all levels of technology – as an independent business, we will help you to find the right technology for your unique needs through our wide range of partnerships with major manufactures. Unlike many others, you’re not limited to just one manufacturer.
- Honesty and integrity – our 14 year reputation has been built based on always doing the right thing. You’ll benefit from transparency, honesty and the highest levels of integrity.
- Benefit from us helping thousands of local people – with thousands of delighted patients since 2009, you will benefit from partnering with the highest-rated team of hearing care experts in Greater Vancouver that have helped many others to achieve the outcomes that you’re looking for.
Kimberley D
I really enjoyed attending the Dementia event, I would certainly attend another event in the future as the content improved my knowledge on the topic. I found it helpful to receive information on positive caring for folks with dementia.
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Jacqueline Power Boston
Hearing loss can be a tricky subject to address with elderly folks. I’ve had a hard time getting my parents on board - at first they seemed in denial and then afraid of the cost. I finally got them to agree to a test and Jennifer came this week. Her professionalism and patience were so appreciated. She is very sensitive to the feelings of those with hearing loss - elderly or otherwise. Her extensive knowledge and years of experience as well as her kind and empathetic nature made the process much better than I anticipated. And the unique service or coming to the hone makes such a difference for those with mobility issues. I highly recommend Jennifer and the team at Hear at Home.
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Darlene Gau
2022 Nov 09
Both my husband and I are so pleased with the services we received [exceptional] from Hear at Home. The quality of the hearing aids are excellent as is Jennifer's knowledge of her work. She and all her staff are caring, helpful, friendly people and this attitude came across on our first contact with them: people first-always. And it's been consistent. Trying to make the right choice [like hearing aids] is often not easy but Hear at Home certainly made the experience a pleasant one. Thank you!
And a special thank you must be mentioned to Emma who was my first point of contact. Her warm friendly demeanor in her emails made a big difference for me.
Jennifer's ability to 'hear' and to 'listen' to what is being said is a gift which is helpful to some of us oldies. So again, thank you. And we wish you every success in your business venture. It's well deserved!
Both my husband and I are so pleased with the services we received [exceptional] from Hear at Home. The quality of the hearing aids are excellent as is Jennifer's knowledge of her work. She and all her staff are caring, helpful, friendly people and this attitude came across on our first contact with them: people first-always. And it's been consistent. Trying to make the right choice [like hearing aids] is often not easy but Hear at Home certainly made the experience a pleasant one. Thank you!
And a special thank you must be mentioned to Emma who was my first point of contact. Her warm friendly demeanor in her emails made a big difference for me.
Jennifer's ability to 'hear' and to 'listen' to what is being said is a gift which is helpful to some of us oldies. So again, thank you. And we wish you every success in your business venture. It's well deserved!
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Isabel Eng
We are so grateful for Jennifer who fitted our mom with her hearing aids. Her gentle and kind character which made my mom feel comfortable and she worked quickly to get the mould done at home. Jennifer is always quick to respond to any questions or concerns and is willing to go the extra mile to make sure the hearing aids are working properly. Thank you for improving my mom's quality of life.
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Simon Manvell
Being on the younger side of the spectrum for those I think would need hearing aids, I was put off by my wife's insistence to get my hearing checked. Too many "huhs?" and "sorry whats?" lead me to connect with Jennifer and book an appointment, honestly dreading the result. Jennifer's first at-home visit was incredible. Within an hour she had completed her tests within our home environment, produced a solution and presented the next steps in moving ahead. Her communication was highly professional and her approach to my situation was incredibly authentic and relevant. Over the course of three months, she moved me through three different products. Giving me the time to try, test and decide on them before they became permanent. During that process, she was keenly receptive to my feedback, responsive and each time presented a better alternative. In the end, my solution is a home run. I have a higher quality of life which has led to better understanding in my relationship and has increased my effectiveness in my business. I am amazed at her honest care and attention for her clientele. It's truly genuine and rare. I have and will continue to recommend her to anyone looking for a true professional that is capable of providing solutions designed specifically for each customer.
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William Broughton
I was very pleased to get my hearing test then the hearing aids so quickly. I had a single old hearing aid and I needed two. I am in my 90's and my hearing is poor. The two new hearing aids a re a great improvement. My experience with Jennifer and with her office staff was wonderful. Professional and competent describe it well. I recommend her services to anyone with poor hearing.
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TA Shaw
Jennifer is awesome. She has repeatedly gone above and beyond try to find hearing solutions for my 102 year old Grandmother. She has been a strong advocate for my Grandmother as well training the care home staff on the proper care and usage of the hearing aids. I would highly recommend Hear at Home for your hearing needs.
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Nancy LeBlevec
Jennifer was very patient and lovely with my mother. As is the case for most older adults, they refuse to believe they need hearing aids. Jennifer was very adept at explaining not only the necessity but how it impacts other areas in her life. She came back twice to ensure the hearing aid fit properly and when my mom was still having some issues, she kindly switched her to another more comfortable style. I would strongly recommend Jennifer, she is very professional and compassionate with the older population.
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Colleen Hawkins
Many thanks to Jennifer who went above and beyond with her customer service! My mother was hospitalized after breaking her hip. She relied on her hearing aids to hear what doctors and physiotherapists were telling her. Unfortunately one of the hearing aids stopped working. I dropped the aid off at the Hear at Home office on a Friday afternoon. The following day Jennifer had fixed it and offered me to pick it up that evening at her home (I couldn't pick it up during office hours), otherwise we would have had to wait til Tuesday. Then on Sunday we were having difficulties getting that hearing aid to stay in her ear. Jennifer had me bring it back to her home Sunday evening to make some adjustments. Its very impressive that Jennifer went out of her way, on her days off, to help my mother in a time of need. Thank you so much, Jennifer, you rock!
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Maureen Hutton
I received my new hearing aids this morning and I am so Happy! Having an in-home hearing test and getting fit with hearing aids while sitting in your dining room was so convenient. The service is excellent and Jennifer was so thorough and patiently explained every detail to me. I would highly recommend.
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