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The Hear at Home Promise
Our Pinky Promise to You
- Your partner for life – as a locally owned and independent business, you’ll have the confidence that we’ll be here long into the future to be your hearing care partners for life. We’re not a pop-up business that will be gone tomorrow.
- Access to all levels of technology – as an independent business, we will help you to find the right technology for your unique needs through our wide range of partnerships with major manufactures. Unlike many others, you’re not limited to just one manufacturer.
- Honesty and integrity – our 14 year reputation has been built based on always doing the right thing. You’ll benefit from transparency, honesty and the highest levels of integrity.
- Benefit from us helping thousands of local people – with thousands of delighted patients since 2009, you will benefit from partnering with the highest-rated team of hearing care experts in Greater Vancouver that have helped many others to achieve the outcomes that you’re looking for.
Darrell
Thanks to Hear at Home Mobile Hearing Clinic and Jennifer Abbott my 94-year-old mother is hearing better than she has in years and is enjoying it. Despite the fact that I live in Victoria and my mother lives in Vancouver, Jennifer made it easy for me make all the arrangements from a distance. Jennifer: • deals well with the elderly and cares about her clients • takes charge and manages all the details • is very thorough: she gave me regular updates by telephone and email on how she was progressing. She emailed me photographs of the devices we had purchased so I could inspect the product. • made a video clip – and posted it on YouTube – that illustrated how the hearing aids were functioning with my mother and giving very clear instructions on how to use the external microphone accessory we ordered, and demonstrating its effectiveness. This has been invaluable. I sent the YouTube link to family and friends and now they all know how to use the microphone when they visit. Jennifer is filling an important niche for people who are homebound or have limited mobility. She went the extra distance to make it easy for me to remotely arrange for improved hearing for my mother. And she delivered results! Darrell Victoria
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Toni Massey
From start to finish Hear at Home Mobile Hearing Clinic provided exceptional and timely service. Jennifer Abbott suggested hearing aids that were appropriate for my 101 year old mother. The attention to detail was outstanding as Jennifer included a clip and cord that attached the two hearing aids together which helps to prevent the aids from being lost if they fall out or the user takes them out. This is crucial in a care home. Proper instructions for inserting and removing were given and we wrote up instructions for the staff with photos. The Hear at Home support person, Emma was very pleasant and helpful. I would highly recommend this service for anyone with mobility issues.
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Kit Baker
Jennifer has always been ready to help..she knows her business very well..and I love her to bits and highly recommend her to anyone. Kit Baker
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L Ng
My mom has hearing impairment that must have been there for a long time but got overlooked, she recently moved into a nursing home in Richmond. We were in the market looking for getting her ear properly tested and find a device that fits both her hearing needs and our budget. My mom has limited mobility so finding out Hear At Home Mobile clinic will come to her is absolutely thrilled. Jennifer responded promptly upon my initial inquiry and appointment was setup within a week. Jennifer is very friendly, patience and accommodating with my mom when testing her (mom doesn’t speaks any English). She explains in detail the test results, types of option available out there, and help us make an informed decision with her professional expertise and experience. Jennifer even goes to extra miles to provide alternative consultation via video call to walk me through the steps trouble shooting and resetting the device after we started using it for 2 months. I explained and showed her the device condition on the video call, she was able to give a diagnosis as well as guide me through the reset process. In just a few minutes the issue was resolved. It was just a technical glitch and a hard reset is all it takes for it to return to working mode again. Jennifer is certainly professional and resourceful. We have an exceptional positive experience with Hear At Home Mobile Hearing Clinic and Jennifer is amazing helping us during the entire course, we would highly recommend her service to anyone who needs hearing aids to be fitted with a caring professional.
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VERA Eccles
Jennifer has been helping my Mom with her new hearing aids and she is amazing. Jennifer handles all the questions and queries with humor and patience.She has made this an almost enjoyable experience for my Mom. I would recommend this company to anyone needing a hearing test and new hearing aids. Thank you Jennifer, we couldn't have had a better experience. Vera Eccles
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Lisa Hunt
Jennifer is fantastic, and it's so convenient to have her come to my mom's assisted living place, for testing etc.
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Irma Bodo
Thank you Jennifer for successfully ear wax removal. I had been dreading getting it done. The staff at the clinic were so friendly and accommodating. I was seen right on my appointment time. The clinic is well run and extremely clean. I have booked a follow up hearing test at the clinic.
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Emily James
We met Jennifer by chance and on finding out my son is hearing impaired, she immediately and selflessly offered to help us. I realize Jennifer deals mainly with adults, but she is truly amazing with kids. When she worked with my son, she was engaging, patient and kind. She talked directly to him and helped him understand how the devices worked so he could take ownership and have the confidence to operate everything on his own. It is obvious that Jennifer cares deeply about the people she is working with and enjoys what she is doing. She understands the subtle challenges people with hearing impairment face and is passionate in her desire to improve their quality of life. I would highly recommend Jennifer to anyone (child or adult) with hearing impairment. She is understanding and empathetic and explains everything so clearly.
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Margaret Eldridge
Both my husband and I received very knowledgeable and caring assistance from Hear at home. Jennifer really cares about her clients and is always willing to go above and beyond with her excellent service and friendly manner. So pleased with my first experience with hearing aids.
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Amina Valimohamed
When my elderly father faced the challenges of hearing loss and required hearing aids, we reached out to Hear at Home and received excellent service and care from Jennifer. With a thorough understanding of the challenges my father was going through, given his hearing loss, Jennifer both educated and informed us on the topic. She also provided us with the options best suited for my father to help improve his quality of life. Jennifer’s professionalism and patience were contributing factors in making my dad’s transition to using hearing aids, successful. I would highly recommend Hear at Home.
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