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The Hear at Home Promise
Our Pinky Promise to You
- Your partner for life – as a locally owned and independent business, you’ll have the confidence that we’ll be here long into the future to be your hearing care partners for life. We’re not a pop-up business that will be gone tomorrow.
- Access to all levels of technology – as an independent business, we will help you to find the right technology for your unique needs through our wide range of partnerships with major manufactures. Unlike many others, you’re not limited to just one manufacturer.
- Honesty and integrity – our 14 year reputation has been built based on always doing the right thing. You’ll benefit from transparency, honesty and the highest levels of integrity.
- Benefit from us helping thousands of local people – with thousands of delighted patients since 2009, you will benefit from partnering with the highest-rated team of hearing care experts in Greater Vancouver that have helped many others to achieve the outcomes that you’re looking for.
Judy Bjornson
Jennifer from" Hear At Home" came to my dear mom's home yesterday to do her hearing test and check her hearing aids. Her expertise, kind nature and superior service was by far the best mom has ever received. Mom is 90 and I have been taking her to all of her appointments for years, I love the fact I don't have to drive her anywhere and she receives such better care in her own home. Thank you so much Jennifer and I will be highly recommending you to all of my clientele. Judy Bjornson
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Deborah Foot
Our first contact with Jennifer was for a hearing assessment for my 90 year old Mum. Mum was able to be assessed in the comfort of her recliner in her own home and didn't have to make numerous trips to a clinic. Jennifer was very professional and knowledgeable and was able to offer us a wide range of hearing aids. Follow up has been very good as Mum has needed setting changes as her hearing declines. Jennifer also provides monthly checks and cleaning at Mum's retirement home. With a family history of deafness on both my parents sides I decided to have Jennifer assess my hearing in my early 60's. She impressed on me that it is better to get hearing aids earlier than later as hearing is not just about volume but also speech recognition and once that declines it can't be recovered. I was fitted with the most up to date technology with recharging batteries and blue tooth capability. Follow up was excellent. I have on numerous occasions recommended Jennifer to friends and would highly recommend her to others who are experiencing hearing loss.
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VERA Eccles
Jennifer has been helping my Mom with her new hearing aids and she is amazing. Jennifer handles all the questions and queries with humor and patience.She has made this an almost enjoyable experience for my Mom. I would recommend this company to anyone needing a hearing test and new hearing aids. Thank you Jennifer, we couldn't have had a better experience. Vera Eccles
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Simon Manvell
Being on the younger side of the spectrum for those I think would need hearing aids, I was put off by my wife's insistence to get my hearing checked. Too many "huhs?" and "sorry whats?" lead me to connect with Jennifer and book an appointment, honestly dreading the result. Jennifer's first at-home visit was incredible. Within an hour she had completed her tests within our home environment, produced a solution and presented the next steps in moving ahead. Her communication was highly professional and her approach to my situation was incredibly authentic and relevant. Over the course of three months, she moved me through three different products. Giving me the time to try, test and decide on them before they became permanent. During that process, she was keenly receptive to my feedback, responsive and each time presented a better alternative. In the end, my solution is a home run. I have a higher quality of life which has led to better understanding in my relationship and has increased my effectiveness in my business. I am amazed at her honest care and attention for her clientele. It's truly genuine and rare. I have and will continue to recommend her to anyone looking for a true professional that is capable of providing solutions designed specifically for each customer.
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Laurie MacCallum
After years of mom refusing to wear hearing aids, we finally have a pair that are comfortable, easy to wear, and easy to charge. Jennifer was thorough and thoughtful in her recommendation and found us the perfect hearing aids - follow up was very strong as well. We are very satisfied with the service and product.
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Donny Mekilok
My experience with Hear at Home was the best service interaction I've had in many, many years. Jennifer is a gem who went above and beyond the call of duty. Knowledgeable, personable and passionate about getting the issue resolved. I can't say enough good things about my experience with Hear at Home. I highly recommend Jennifer and Hear at Home. You'll be so happy you made the call.
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Toni Massey
From start to finish Hear at Home Mobile Hearing Clinic provided exceptional and timely service. Jennifer Abbott suggested hearing aids that were appropriate for my 101 year old mother. The attention to detail was outstanding as Jennifer included a clip and cord that attached the two hearing aids together which helps to prevent the aids from being lost if they fall out or the user takes them out. This is crucial in a care home. Proper instructions for inserting and removing were given and we wrote up instructions for the staff with photos. The Hear at Home support person, Emma was very pleasant and helpful. I would highly recommend this service for anyone with mobility issues.
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William Broughton
I was very pleased to get my hearing test then the hearing aids so quickly. I had a single old hearing aid and I needed two. I am in my 90's and my hearing is poor. The two new hearing aids a re a great improvement. My experience with Jennifer and with her office staff was wonderful. Professional and competent describe it well. I recommend her services to anyone with poor hearing.
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A Ladener
Jennifer is fabulous and if I could give a dozen stars I would.
A week after my mom arrived from Germany, one of her Signia hearing aid stopped working and left us scrambling trying to find any option to allow mom to take part in all the Christmas experiences. We were so lucky that our first call was to Jennifer at Hear @ Home.
Not only did she squeeze us into her super busy schedule the same day to check on the hearing aid, she also coordinated with the Signia rep to get it replaced under it's international warranty when it was clear that it was broken.
She went above and beyond when she invited us to come in one more time to offer my mom a loaner hearing aid for the holidays.
I am so grateful that Jennifer has been so thoughtful, proactive and kind and ensured that my mom would not miss out.
I will go for my own hearing test in the spring and will send everyone I know into her capable hands.
Jennifer saved our Christmas!
A week after my mom arrived from Germany, one of her Signia hearing aid stopped working and left us scrambling trying to find any option to allow mom to take part in all the Christmas experiences. We were so lucky that our first call was to Jennifer at Hear @ Home.
Not only did she squeeze us into her super busy schedule the same day to check on the hearing aid, she also coordinated with the Signia rep to get it replaced under it's international warranty when it was clear that it was broken.
She went above and beyond when she invited us to come in one more time to offer my mom a loaner hearing aid for the holidays.
I am so grateful that Jennifer has been so thoughtful, proactive and kind and ensured that my mom would not miss out.
I will go for my own hearing test in the spring and will send everyone I know into her capable hands.
Jennifer saved our Christmas!
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Deborah Upton
Jennifer has been taking care of my hearing needs for several years now and I picked her specifically because of her offering to come to my home to do my annual tests. The strength of her client reviews helped me make the final decision to call. Jennifer is a consummate professional in that she is well organized, consistent in her communications, prompt in her arrival at our appointments and incredibly supportive in coming up with suggestions to help improve my hearing and word recognition as changes occur. On a scale of 1 to 10 she is an 11 for me!
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