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The Hear at Home Promise
Our Pinky Promise to You
- Your partner for life – as a locally owned and independent business, you’ll have the confidence that we’ll be here long into the future to be your hearing care partners for life. We’re not a pop-up business that will be gone tomorrow.
- Access to all levels of technology – as an independent business, we will help you to find the right technology for your unique needs through our wide range of partnerships with major manufactures. Unlike many others, you’re not limited to just one manufacturer.
- Honesty and integrity – our 14 year reputation has been built based on always doing the right thing. You’ll benefit from transparency, honesty and the highest levels of integrity.
- Benefit from us helping thousands of local people – with thousands of delighted patients since 2009, you will benefit from partnering with the highest-rated team of hearing care experts in Greater Vancouver that have helped many others to achieve the outcomes that you’re looking for.
karen Bertini
Jennifer was amazing! The personalized in home service was above and beyond. Her caring nature and professionalism is unmatched. She was extremely helpful to my husband who was suffering with tinnitus and hearing loss. I have recommended her to friends and will continue to do so in the future. Sincerely, Karen Bertini
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Harry Haley
I live in Richmond and over the 4 years of using hearing aids I extremely happy with the prompt service that I have received from Hear at Home. I email Hear at Home when I have a question or need help adjusting my hearing aids and I receive replies back the same day answering my questions. Further, I am able to make appointments at convenient locations and times to assist me. In addition, Hear at Home taught me how to use the many features on the hearing aids so I can better utilize them so I can enjoy my activities much more. I will buy my next set of hearing aids from Hear at Home.
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Colleen Hawkins
Many thanks to Jennifer who went above and beyond with her customer service! My mother was hospitalized after breaking her hip. She relied on her hearing aids to hear what doctors and physiotherapists were telling her. Unfortunately one of the hearing aids stopped working. I dropped the aid off at the Hear at Home office on a Friday afternoon. The following day Jennifer had fixed it and offered me to pick it up that evening at her home (I couldn't pick it up during office hours), otherwise we would have had to wait til Tuesday. Then on Sunday we were having difficulties getting that hearing aid to stay in her ear. Jennifer had me bring it back to her home Sunday evening to make some adjustments. Its very impressive that Jennifer went out of her way, on her days off, to help my mother in a time of need. Thank you so much, Jennifer, you rock!
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Don MacLellan
Had a great experience with Jennifer. She was very knowledgeable and professional. Programmed and fit my hearing aids with clear explanations. Also took videos for me and put them on my phone . Highly recommended!
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Maren Nolting
Jennifer, at Hear at Home Mobile Hearing just fitted this week, my 96 year old Dad, with new hearing aids. I live in Austin, Texas and my Dad is a Nursing Home in North Vancouver. I had tears in my eyes when I received a video from Jennifer of my Dad, with his new hearing aids. It was simply a miracle, as my Dad can now hear everything. I miss my Dad so much, and now I can actually talk to my Dad on the phone now. Home Mobile Hearing Clinic did an amazing job. Signed, A Happy Daughter From Texas, Maren Nolting
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Cathy M
The key piece of information I took from the Dementia webinar was the information provided about the difference between dementia and alzheimer’s disease. I found it informative and would attend again.
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Troy Forster
I was very pleased to hear about Jennifer at Hear at Home Mobile Hearing Clinic as it is difficult to get my 91 year old Mom out to appointments. Her hearing loss was getting worse and she wasn’t keen about getting hearing aids to the dismay of my sister and me. The way Jennifer gave the hearing test, explained hearing loss and the impact it has on our lives gave my Mom confidence to move forward in getting a pair of hearing aids. Communication is so much better now. Ongoing it is especially helpful that Jennifer does monthly cleaning clinics at the Assisted Living Residence where Mom lives. The care and maintenance tutorials on her website are great too! Jennifer has a wonderful service to people with hearing loss and their families. She is professional, knowledgeable and caring and I would highly recommend her services.
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Susan Parson
Jennifer and her team are absolutely fantastic! The in-home service made everything so easy and comfortable for my father-in-law. Jennifer is so professional and knowledgeable about hearing aids and is very kind and compassionate with her clients. I would highly recommend the team at Hear at Home, you won't be disappointed.
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Rose Walter
Hello Jennifer
Since last Wednesday, I have been putting my hearing aids in after coming out of the shower every single morning. You adjusted it and I have no more problem to understand people more than max. three, me included. Today we were six around the table and sometimes my husband, who was sitting beside me, talked to the host while I was chatting with the hostess and one of her friends to the same time. That never happened the last 3 or 4 years ever!
While driving in a pick up truck, very loud vehicle, I was able to talk to my husband without having to yell at each other! Also the drops are working like a charm. On Thursday, I needed it in both ears once. Today the first time again just later in the afternoon into my right ear. That’s it. It must have a kind of a healing property in that bottle…
Garry asked me if I stay in Squamish just for the cleaning – my reply was, never again!
Thank you for helping me so much and I will see you in a few months for ear cleaning.
Warmest Regards
Since last Wednesday, I have been putting my hearing aids in after coming out of the shower every single morning. You adjusted it and I have no more problem to understand people more than max. three, me included. Today we were six around the table and sometimes my husband, who was sitting beside me, talked to the host while I was chatting with the hostess and one of her friends to the same time. That never happened the last 3 or 4 years ever!
While driving in a pick up truck, very loud vehicle, I was able to talk to my husband without having to yell at each other! Also the drops are working like a charm. On Thursday, I needed it in both ears once. Today the first time again just later in the afternoon into my right ear. That’s it. It must have a kind of a healing property in that bottle…
Garry asked me if I stay in Squamish just for the cleaning – my reply was, never again!
Thank you for helping me so much and I will see you in a few months for ear cleaning.
Warmest Regards
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Stu Burgess
Hear at Home provides exceptional mobile service that is both dependable and quick. My father's broken hearing aid was replaced in just over 1 week, and Jennifer visited his care home to ensure it fitted properly, tested his hearing and adjusted both hearing aids for optimal performance. She is very kind and caring with her clients, and took the time to explain every step of the procedures to my Dad when conducting the hearing tests and adjustments. We couldn't have found a better mobile hearing clinic and highly recommend Hear at Home!
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