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The Hear at Home Promise
Our Pinky Promise to You
- Your partner for life – as a locally owned and independent business, you’ll have the confidence that we’ll be here long into the future to be your hearing care partners for life. We’re not a pop-up business that will be gone tomorrow.
- Access to all levels of technology – as an independent business, we will help you to find the right technology for your unique needs through our wide range of partnerships with major manufactures. Unlike many others, you’re not limited to just one manufacturer.
- Honesty and integrity – our 14 year reputation has been built based on always doing the right thing. You’ll benefit from transparency, honesty and the highest levels of integrity.
- Benefit from us helping thousands of local people – with thousands of delighted patients since 2009, you will benefit from partnering with the highest-rated team of hearing care experts in Greater Vancouver that have helped many others to achieve the outcomes that you’re looking for.
Trudy Kerr
Jenifer and her staff are amazing. Very kind and considerate when dealing with their clients. Would highly recommend them to anyone who needs hearing aids, especially if your loved one is in a care home and you are not able to be there. They always provide their timeframe and are reliable with it. Thank you to all of you at Hear at Home - you have made our lives easier.
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karen Bertini
Jennifer was amazing! The personalized in home service was above and beyond. Her caring nature and professionalism is unmatched. She was extremely helpful to my husband who was suffering with tinnitus and hearing loss. I have recommended her to friends and will continue to do so in the future. Sincerely, Karen Bertini
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Maureen Hutton
I received my new hearing aids this morning and I am so Happy! Having an in-home hearing test and getting fit with hearing aids while sitting in your dining room was so convenient. The service is excellent and Jennifer was so thorough and patiently explained every detail to me. I would highly recommend.
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Emily James
We met Jennifer by chance and on finding out my son is hearing impaired, she immediately and selflessly offered to help us. I realize Jennifer deals mainly with adults, but she is truly amazing with kids. When she worked with my son, she was engaging, patient and kind. She talked directly to him and helped him understand how the devices worked so he could take ownership and have the confidence to operate everything on his own. It is obvious that Jennifer cares deeply about the people she is working with and enjoys what she is doing. She understands the subtle challenges people with hearing impairment face and is passionate in her desire to improve their quality of life. I would highly recommend Jennifer to anyone (child or adult) with hearing impairment. She is understanding and empathetic and explains everything so clearly.
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Irma Bodo
Thank you Jennifer for successfully ear wax removal. I had been dreading getting it done. The staff at the clinic were so friendly and accommodating. I was seen right on my appointment time. The clinic is well run and extremely clean. I have booked a follow up hearing test at the clinic.
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Tina Nguyen
She was kind and professional. She was not able to help me because I had no ear wax but she gave us some advice that might help in my problem. She also did not charge us for the consultation and I appreciate that.
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Linda Hagen
My sister and I feel blessed to have met Jennifer from Hear at Home. Getting our mom the help she needed with her hearing has significantly changed Mom's life for the better and, thanks to Jennifer, the entire process was pleasant for all of us. Having our mom being able to hear again truly is amazing but equally amazing is the way Jennifer does what she does. Right from the start of the process her calm, friendly demeanor put all of us immediately at ease. We were a bit concerned about how well our mom would handle the actual hearing test but Jennifer's patience, interjected with appropriate and well-timed humour, had our mom relaxed and understanding what she needed to do in a matter of minutes. Jennifer has a thorough and clear way of explaining things which was especially valuable when it came to understanding the hearing test results, why she was recommending specific types of hearing aids and how to insert and care for the hearing aids we selected. Her response time to phone calls and e-mails was also very prompt which was also greatly appreciated. As well, Jennifer made a recommendation of an alternate communication device to the telephone which has significantly improved quality and quantity of connecting with our mom. We highly recommend Jennifer and Hear at Home for anyone in need of a hearing test or devices for themselves or anyone under their care. Linda Hagen & Jennifer Champagne
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Lo Hayes
Jennifer and the team were fantastic. I was greeted with such a kind energy, they offered me a bubly, and they offered kind and compassionate care for my ear wax extraction. I said casually ‘oh I wish I could see it’ and quickly Jennifer set up a camera so I could see inside my ear. Can’t recommend enough for kindness, professionalism, and able to hear perfectly again :)
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Rose Walter
Hello Jennifer
Since last Wednesday, I have been putting my hearing aids in after coming out of the shower every single morning. You adjusted it and I have no more problem to understand people more than max. three, me included. Today we were six around the table and sometimes my husband, who was sitting beside me, talked to the host while I was chatting with the hostess and one of her friends to the same time. That never happened the last 3 or 4 years ever!
While driving in a pick up truck, very loud vehicle, I was able to talk to my husband without having to yell at each other! Also the drops are working like a charm. On Thursday, I needed it in both ears once. Today the first time again just later in the afternoon into my right ear. That’s it. It must have a kind of a healing property in that bottle…
Garry asked me if I stay in Squamish just for the cleaning – my reply was, never again!
Thank you for helping me so much and I will see you in a few months for ear cleaning.
Warmest Regards
Since last Wednesday, I have been putting my hearing aids in after coming out of the shower every single morning. You adjusted it and I have no more problem to understand people more than max. three, me included. Today we were six around the table and sometimes my husband, who was sitting beside me, talked to the host while I was chatting with the hostess and one of her friends to the same time. That never happened the last 3 or 4 years ever!
While driving in a pick up truck, very loud vehicle, I was able to talk to my husband without having to yell at each other! Also the drops are working like a charm. On Thursday, I needed it in both ears once. Today the first time again just later in the afternoon into my right ear. That’s it. It must have a kind of a healing property in that bottle…
Garry asked me if I stay in Squamish just for the cleaning – my reply was, never again!
Thank you for helping me so much and I will see you in a few months for ear cleaning.
Warmest Regards
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Aurora Scott
What an incredible experience- Jennifer’s caring, knowledgeable & professional approach was amazing! We recently had our mom fitted with hearing aids, and with Jennifer’s expertise, the process was smoother & more positive than we could ever expect- from choosing the product to offering advice & guidance for all of us. Most importantly she helped our mom feel comfortable & the result has been truly life-changing. Cannot recommend Hear At Home more highly!! Thank you :)
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